Hintonburg & Wellington Village
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We’re hiring a new Operations Manager!

The Wellington West Business Improvement Area is looking for a new BIA Operations Manager to complete our team. Please let us know, or share this post, if this description sounds like someone we should know about!  

You’re a motivated and detail-oriented organizer with an eye for process improvement and a gift for getting things done. You’ve got great writing, project-management, and admin skills. With positivity and good humour (even in challenging times), you balance teamwork with the confidence to lead and drive results.

What we’re offering

  • Full-time, permanent manager-level position.
  • Salary: $55,000-$60,000/a. – salary commensurate with experience.
  • Benefits plan: medical, dental, optical, etc.
  • Vacation: 2-3 weeks paid vacation, plus additional time off during our December Holiday closure.
  • Great location: on Wellington Village mainstreet, free parking, easy access to LRT/transit.
  • Flexible work arrangements possible: willing to discuss blend of some remote work/ non-traditional hours.

Your qualifications and skills:

  • Professional experience: 3-5 years minimum with a strong track record of delivering results in comparable roles.
  • Communications: strong writing skills and the ability to craft effective emails, proposals, and reports.
  • Process improvement: experience building policies, toolkits, and templates to speed up repeatable tasks.
  • Mastery of admin tools: please tell us about any CRM, Google admin, or web automation experience/training.  
  • Budget tracking: mastery of spreadsheets, with budget oversight and expense-tracking skills.
  • Education: university degree or college diploma with solid experience, are strongly preferred.
  • English fluency mandatory: but please tell us about any other French/second language skills.
  • Ottawa/Gatineau residency: as a “key-holder”, reasonable proximity to office is required.
  • Passion for local: we care deeply about this place. Tell us what you love about Hintonburg and Wellington Village.
  • Streetscape skills an asset: tell us about any landscape, horticulture, or property management experience.

Send cover letter and résumé
before 5 p.m. on February 23, 2022!

What you’ll organize for us:

  • Project organization: you’ll be the key accountability point keeping track of the details and making sure agreements are clearly documented, timelines are met, and vendors get paid.
  • Street maintenance & placemaking: you’ll work with our partners to plan our floral planters, manage streetscape assets, remove graffiti, and scope out new improvements and public art projects.
  • Office systems: you’ll oversee our admin systems and tools – ensuring the effectiveness of our calendaring, file management, and HubSpot CRM / member data system.
  • Merchant, City, and vendor relations: you’ll build on our vast working network of contacts with member businesses, property owners, and government officials.
  • Board & Committee engagement: you will be a key liaison for our Board and committees, to ensure that they have the tools and processes to succeed.
  • Budget tracking & payments: you’ll organize our contracts and processes and work with City Finance and our outside bookkeeping firm to ensure ongoing accountability.
  • Mutual support for BIA office team: as part of our small BIA office team, we all wear many hats, so we chip in together on day-to-day tasks, occasionally fill staffing gaps, and/or assist with other BIA projects as needed. 

To apply, please follow these instructions:

  1. Send email to include “OPS MANAGER:” + your name in the subject line.
  2. Attach cover letter AND résumé as separate PDF files – or even better, as one single PDF. We won’t be storing your email, so if you have important information, make sure it’s in PDF.
  3. Important: make sure your name appears in the file name of every attachment (e.g. use a name like “Jane-Doe-CV.pdf” not “MyResume.pdf” or “BIA.pdf”).
  4. Apply BEFORE NOON on Wednesday, February 2, 2022. But please don’t wait! We will start contacting candidates of interest for short Zoom conversations as soon as possible, even before the deadline.

One final tip: we are much more interested in learning how you approach and organize complicated projects than we are in lists of training courses or impressive job titles. So please use your cover letter to tell us how you organized that successful neighbourhood sleigh ride, community garden, or charity concert in addition to all the usual resume stuff!

Wellington West BIA is an equal opportunity employer. We welcome applicants of all genders, ethnicities, and social backgrounds. Thank in advance for your interest, but we will only contact those who will be invited for interviews.